Why You Should Avoid Using Taxicode Services

The Problem with Taxicode

Taxicode is a Netherlands-based company operating under a Dutch BV (equivalent to a private limited company) and registered offshore. Their business model centres on purchasing numerous domain names that appear to represent local taxi services. These domains, hosted in the USA, target specific UK locations through misleading localised domain names.

Examples of Taxicode Domains

Taxicode owns over 99 domains such as:

How Taxicode’s Model Works

Taxicode presents itself as a local operator, taking bookings from unsuspecting customers who believe they are dealing with a local business. In reality, Taxicode acts as an intermediary, taking the booking and then hiring a genuine local taxi company to complete the service.

Overcharging Tactics

Taxicode charges far more than local operators by adding hidden fees and inflated prices to the base fare. Once a booking is made, the customer is billed at a rate often far exceeding the local price. Even simple changes, like adjusting the pickup time, incur a £10 “administration fee.”

Customer Service Issues

Customer service is outsourced and reportedly managed by non-native English speakers, who frequently reference their website terms and conditions instead of addressing customers’ issues directly. These terms do not adhere to UK standards, such as the Sale of Goods Act, leaving customers with limited options for dispute resolution.

Why Local Taxi Services Are Better

Booking directly with a local company typically ensures competitive pricing and better service quality. Local operators are subject to UK regulations, meaning they follow customer protection laws, unlike Taxicode’s overseas model.

How to Protect Yourself

To avoid overcharging and support local businesses, always book directly with a local provider. Avoid Taxicode-operated websites, which include:

Be cautious when booking taxis online, and if in doubt, call a local provider directly to ensure fair pricing and reliable service.